I liked the groomer but the way we were treated, talked to by staff, lack of communication and the companies safety protocols warrants a one star review. They did offer a refund or 10.00 off her next groom . I'm opting for the refund which I will soon see if they uphold that commitment. I will not be going back for grooming services nor recommending.
PetSmart grooming still remains quantity not quality.
Once my cat was home and I noticed she hadn't been bathed I called to ask why and what happened and the first person I talked to over the phone, Jen, stated that she wasn't sure but that my cat had freaked out so they didn't bathe her and I should have been told that when I dropped her off if my cat were to do poorly they wouldn't finish the groom and I'd still be charged the full amount. This was never explained to me. She told me to call the manager in the morning.
I took my cat in for a haircut and bath. They failed to bathe my cat and let my husband and I know. They had my cat for 45 minutes and called to let me know she was finished and she had done great, no mention that they were unable to do the full groom on her.
I took my dog to be groomed here they did a great job taking care of my dog, cashiers who help me were very nice
Well, this disappoints me in that they didn't let my cat try and calm down and they also just held onto my cat, rather than putting her in a carrier while walking through the kennels. This is dangerous for both groomer and cat. If the cat were to bite the groomer because of their poor safety protocols then my cat would immediately be put on a ten day quarantine per animal control no matter her status of rabies. Plus the infection the groomer can get can put them out of work for quite sometime.
Most people with dogs are not able to pay these prices. Thinking it might be a good investment to evaluate and average out prices for the more suitable price.
I call the next morning and the manager didn't know what was going on and would call me back once my cats groomer arrived. She promptly called once she spoke to the groomer and told me that after my cat was shaved (which she did a great job doing and my cat looks really adorable) they walked my cat back to the tub and when the dogs started barking my cat freaked out.
It's nice to take your pet in if you want to. Their selection is great. Their quality of items is vast. The prices are higher than the regular Alpo brand food but that is to be expected with higher quality items.
Friendly staff that love animals. We've used the groomers and the Veterinary services which are both too rate. The store is clean and has everything you need.
Not a real big fan..I believe they are over priced.
Petsmart is a US Store based in Taylorsville, Utah. Petsmart is located at 5748 S Redwood Rd, Taylorsville, UT 84123, USA.
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