Great service in trying times. Their custom colored casket perfectly captured my sister's personality.
After the graveside and luncheon, I wanted to go back to the cemetery. When I did I broke down in tears, not just because all my stress came out, and I finally got to mourn my grandfather, but because one of my arrangements was in pieces all over his muddy grave. The holder for the flowers was at his feet and the flowers themselves were fallen over at his head. Why in the world would you not even TRY to put the 2 together? They were scattered and a mess. I spent the time of me crying trying to make it look better. But hours of work was tossed as if it didn't mean anything to anyone.
The proceedings went well from there on out, but I was worried once again if you would move the flowers to the graveside. I made them for my grandfather. I had worked on them for hours, and I was exhausted so, really my thoughts weren't on the funeral. That part is partially my bad, but I shouldn't have to worry if a funeral home will do their job.
Mike McDougal did such a good job with my mother's makeup - she looked so alive. He even painted her vault top pink to match her casket. Everything was handled in the most respectful and kindly manner. I would highly recommend this company and will use them, myself, as the need arises. The audio tape of the funeral was clear and crisp. Well done!
I want to thank McDougal Funeral Home for their excellent, tender and compassionate care during the death of my mother. Darren the funeral director was not "smarmy" like some I called. He was real and he was compassionate and helped us put together a beautiful funeral. We were under some budget constraints and he worked with us to make it as affordable as possible. (It was a minimum $3k less than the base price another funeral home I called quoted - and they were so smarmy. It felt fake.) They also put together a beautifully framed memorial of my mother which was at the viewing and each of us in the immediate family will get one.
I wish I didn't feel like writing a review.
Very unprofessional they made 5 big mistakes for my brothers funeral which he had already had everything planned out and everything was picked out in 2006. How could they leave out words on a headstone. We even had to ask them to trim his hair before they viewing
My grandfather passed away a few years ago. Unlike anything you get at retail, a funeral is an experience, a memory; you can't take it back. I wish I could. Within a year I buried 4 grandparents, this particular grandfather was #3, so I had a bit of experience as to how a funeral home behaves and acts, but I had no idea that McDougal's would treat my grandfather's funeral this way. You even grew up with him in your neighborhood! This should mean you treat it with MORE respect, not less.
I love these guys. They were with us all the way. I felt very cared for. Thank you! I cannot recommend them enough.
Eric who I talked to originally and who came to get her body, which was so difficult for my dad, did it gently and with much kindness and grace. When my mother-in-law passed they put her in a black body bag and zipped her up. These guys brought a sheet or blanket to wrap her in and it was so much nicer and more comforting. Especially for my dad.
When it came time to close the casket, I and thankfully a kind cousin and my brother, carried the arrangements to the chapel. As we were heading back to the primary room the door was being closed! You KNEW I was taking the flowers down, yet you were closing the door on me? I was able to make it in, but just barely. Once again you weren't wearing your suit coats (which I saw you carrying around, why carry them? Just put it on!). We had the family prayer and as you went to close the casket, someone's cell phone went off, instead of stopping the closing process to speak, or simply ignoring it, you pulled out your own cell phone and proceeded to tell people to turn their's off. You closed that lid so quickly I wondered if you might have dropped it. I turned to shush my someone for talking, and I literally turned my head and then looked back and it was closed. I didn't get to see it shut. There shouldn't be any talking on your part, and my goodness, let us savor the last time we get to see our loved one.
I am a florist and had the opportunity to do the flowers for the funeral. When I arrived most of the team stood in the hall and watched me struggle to get the door open with the flowers. No help from them. They weren't dressed in a suit (unprofessional), and they were loud. They didn't tone down the entire funeral. As I brought flowers in, which consisted of an easel piece, a table arrangement, and flowers to put in the corner of the casket (since there was a flag on top of the casket) I was told that whatever was in the primary room (where the viewing was held) I would personally have to move the flowers into the chapel before the closing of the casket. Really? That's your job. Every other funeral I have been to, the funeral home takes care of moving the flowers and taking care of the minor details like that. My job is to mourn, I didn't get that chance until hours after the funeral. Here's why.
I'm sorry about the long post. I want you guys to do better. This has been on my mind for the past few years and I don't think it should go unnoticed. Like I said earlier, this was an experience; you can't take it back like a shirt that doesn't fit right. I will always remember my grandpa's funeral as stressful and disrespectful. I do hope you the best in your business, but please be more mindful of the families you are SERVING.
Mc Dougal Funeral Homes is a US Funeral Home based in Taylorsville, Utah. Mc Dougal Funeral Homes is located at 4330 S Redwood Rd, Taylorsville, UT 84123, USA.
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